Vacations and missed baskets
What to do when you can’t come pickup your basket at the usual place and time?
If you are not able to come get your basket at the planned hour and location, you have 3 options.
1. Send someone to pick up the basket for you
2. Pick up the basket the next day at the farm
- Baskets that are not picked-up on the night of the delivery are pre-boxed and kept at the farm for ONE DAY.
- Come to the farm (1035 chemin St-Dominique, les Cèdres), on the day following your delivery before 8pm. No need to warn us in advance.
- The baskets will be pre-made in boxes and placed in a our self-serve fridge, just outside of the barn. Please bring your own bags, transfer the vegetables, and leave us the box.
- If you do not pick-up the vegetables on the day following your drop-off, we will donate them to the food bank
3. Use online calendar to change date/location or get credit.
- Deadline for modifications is 48h before your scheduled delivery
- Access calendar here: https://www.fermierdefamille.com/fr/fermetournesol/calendar/
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Instructions
- Click on the basket or star symbol on the date of the delivery you want to move
- A list of all available delivery dates and locations will appear
- Click on the desired delivery location at the desired date, il will be highlighted in green if successful.
- Go to the very end of the from, and click on the green button to « move the delivery »
- The basket symbol represents a vegetable delivery. The star symbols represent a special delivery (eggs, fruit or flowers). Each basket must be moved individually.
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To obtain a credit on your account
- Click on the basket symbol at the date you want reimbursed
- A list of all available delivery dates and locations will appear
- At the bottom of the form, click on the “reimburse to slate” button
- A confirmation message will appear, click to continue.
- The credit is transferred to your account and can be used to purchase baskets or add-ons in the future.
- Bi-weekly members can obtain credit for 1 week. Weekly members can obtain credit for 2 weeks.
Payment
You can pay by Interac transfer or check.
- Send the Interac transfer by email to comptabilite@fermetournesol.qc.ca
- Make your checks payable to the “Tourne-Sol cooperative farm” and send to the address:
Tourne-Sol cooperative farm, 1035 ch. St-Dominique, the Cedars, Qc, J7T 1P5
Payment schedule
You can pay at once, or use the instalment schedule described in the online form. Note that your first payment includes a $50 non-refundable deposit. Please include all post-dated cheques in your envelope.
If a more flexible payment schedule with more instalments would help you, we are very happy to customize your payment schedule, and it is easy to do. Register online, and contact Frédéric at paniers@fermetournesol.qc.ca, it will be our pleasure to meet your needs.
Refer other members and accumulate savings!
Please share the registration form with your friends! For each referral that results in a new vegetable basket member before June of the current year, we will issue a 10$ credit to the referring member. Your credit will be applicable to future basket purchases.
A referral will only be valid if the new member indicates the name of the referring member in their registration form when we ask the question: “How did you hear about our farm?”. The new member has to select the answer “referred by a friend”, and provide the name of the referring member.
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Nourishing families like yours with delicious organic and local produce is what gives meaning to our work, our farm and our lives. We will be very PROUD to become your FAMILY FARMERS !
Have a great winter,
See you next Spring!
Frederic and the Tourne-Sol Team
To visit the online store that is exclusive for our members to order extra produce, click here.
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